Refund policy

Refund & Returns Policy

Last updated: May 22, 2023

This Refund and Returns Policy is applicable to your purchase of alcoholic beverages from Shadow Tequila (referred to as "we", "us", or "our") on our website (the "Site") which is integrated with Shopify's online e-commerce platform.

Please contact Passion Spirits by email (contact@passionspirits.com) or phone (Toll Free. 1-844-254-6832, W. +1 (305) 531-4311, F. +1-786-768-2980) before attempting a return. All refund requests must be made within twenty (20) days of the receipt of delivery date. Passion Spirits will work with the Retailer to arrange for a return, refund or credit, but returns, refunds or credits are not accepted by all Retailers in all states. If you suspect a Product is spoiled or defective, please put the cork back into the bottle and contact Passion Spirits. Passion Spirits will contact the Retailer and advise you of next steps. There are no refunds for empty bottles. Spoiled or defective Products may generally be exchanged for an item of equal or greater value only.

If the Retailer sent you the wrong Product, please contact Passion Spirits immediately to arrange for a replacement through the Retailer.

Please do not dispose of the item until we've had a chance to chat with you.

Incorrect Address

Shadow Spirits is not responsible for delivery errors made by the customer entering incorrect or incomplete address information during the checkout process. Please ensure all address information is correct before finalizing your order.

Delivery Attempts

For every delivery, if no one is present to receive the order and it can't be left in a secure location, the carrier will re-attempt delivery. If after the final attempt the package is not delivered, it will be returned to us. Please note, we will not offer refunds for such cases.

Legal Age Requirement

By agreeing to this Refund & Returns Policy and the Terms of Service on our website, you confirm that you are legally eligible to purchase alcohol in your jurisdiction. If a purchase is made by an individual not of legal age, the sale is subject to cancellation without a refund.

Changes to this Policy

We reserve the right, at our sole discretion, to modify or replace this Refund & Returns Policy at any time. Changes will be updated on the Site, and it is your responsibility to review this policy periodically for any changes.

Contact Us

For more information about our Refund & Returns Policy, or if you have any other questions, concerns, or complaints, please contact us at operations@shadowtequila.com.

*Please drink responsibly.*